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  3. Ticket FAQ

W:O:A 2020 & W:O:A 2021 Ticket FAQ

Dear Metalheads,

due to the progress and the imminent completion of the W:O:A 2020/2021 exchange campaign as well as the reversal transactions, we have adjusted the FAQ to the current status.

The following applies to W:O:A 2021 and the corresponding tickets:

  • The Wacken Open Air 2021 is sold out already. 
  • All tickets for 2021 are electronic tickets - the dispatch of these is currently still in planning. Please don't ask when it starts - you will get all the details in our news as soon as it starts.
  • The paper tickets that you can see in the communities from time to time are purely decorative items!
  • You still need a ticket or have one left? Please wait for our official ticket exchange! Buying or selling tickets on eBay or similar sites is not safe.
  • As always, tickets were sold exclusively via Metaltix.com and our travel partners, the exchange was done via the platform tickets.wacken.com.
  • The review of the submitted tickets is almost finished. If there are still problems here, we will contact you!
  • The refund of tickets is also almost completed. Again, we will contact you if we need more information regarding the refund.
  • The shipping of merchandising items is running at full speed - more than 1,000 packages leave our shipping center every day. 

Questions about the personalisation of W:O:A 2021 tickets

What is the personalisation?

The ticket personalisation binds a certain person to a ticket for Wacken Open Air. This is done via a connection of the visitor's name and the ticket.

The registered name will be compared with the visitor's identity card at the festival. Admission will only be granted in case of matching names.

So if you have ordered 5 tickets for you and your friends, you have to assign each ticket to different name in the form.

What do I get as a fan? / Why is there personalisation?

It is our declared goal that you will not have to pay anything for the refund of W:O:A 2020 and the direct new purchase of W:O:A 2021 tickets. Using digital tickets help us to avoid the high postage costs, that arise from sending 75,000 tickets.

However, digital tickets can be insecure. Personalization is therefore helping us to combat counterfeiting. It prevents fraud and also prevents resale at usurious prices.

At the same time, digital tickets enable us to speed up the overall process for all parties involved.

What about data privacy?

Only the data necessary to carry out the personalisation will be collected and stored according to our data protection regulations.

 

Is a return of W:O:A 2021 tickets possible?

As in the past, it is not possible to return tickets.

 

Is a name-change possible?

A name-change will be made possible by us in the near future. A reasonable fee will be charged for the costs we incur.

 

Is a resale of W:O:A 2021 tickets possible?

A resale is only and exclusively possible via our official W:O:A ticket exchange. We will introduce this well ahead of W:O:A 2021. A reasonable fee will be charged for the costs we incur.

 


Questions about other products, services and bookings

I have booked a camping package (for example: Moshtel, Camperpark, Mein Zelt Steht Schon)

Unfortunately, there is no standardised regulation here, as each offer comes from a different company. Please get in contact with the respective provider to clarify which possibilities exist for you.

 

I have booked accommodation, a hotel room, a flight or a train ticket

Unfortunately, there is no standardised regulation here, as each offer comes from a different company. Please get in contact with the respective provider to clarify which possibilities exist for you.

 

Wacken Wednesday: Questions about the tickets

HOW DO I GET A TICKET?

All those who have already bought or exchanged a ticket for the upcoming W:O:A 2021 have an e-mail in their mailbox right now. With this e-mail you can order tickets for Wacken Wednesday for the price of 66,66 Euro. But remember: If gone, then gone.

 

You can't find the mail? No problem! Please contact wednesday@wacken.com - we will send you a link.

I HAVE A W:O:A 2021 TICKET - IS A WACKEN WEDNESDAY TICKET RESERVED FOR ME?

No! The contingent for Wacken Wednesday is limited because we will most likely only open one of the three main stages. Not all 75.000 owners of a Wacken Open Air 2021 ticket will be able to participate at Wacken Wednesday.

I DON'T HAVE A TICKET FOR W:O:A 2021 - CAN I BUY ONE FOR WACKEN WEDNESDAY?

No, the ticket for Wacken Wednesday is only valid in combination with a Wacken Open Air 2021 ticket.

I AM A CUSTOMER OF A TRAVEL PARTNER - HOW DO I GET A TICKET FOR WACKEN WEDNESDAY?

Please contact your travel partner! We have provided all our partners with a contingent for this additional day.

ARE THE TICKETS PERSONALIZED?

Yes, just like the tickets for Wacken Open Air 2021, the Wacken Wednesday Tickets are completely personalized. Further details about the personalization of the tickets can be found here.

 

DO I GET A PAPER TICKET OR A DIGITAL TICKET? WHEN DO I GET IT?

As with Wacken Open Air 2021, there are no classic paper tickets for Wacken Wednesday. Instead, you will receive a digital ticket in time before the start.

 

Once the shipment of digital tickets for both events starts, there will be a separate announcement.

Wacken Wednesday: Questions about the event

WHY DO I NEED ANOTHER TICKET / WHY DO I HAVE TO SPEND MONEY FOR IT?

The vast majority of tickets for Wacken Open Air 2021 were originally ordered for the cancelled Wacken Open Air 2020. The price of these tickets is therefore based on the scope of services of the planned Wacken Open Air 2020.

 

The additional band fees and the additional costs for personnel, infrastructure and co. for Wacken Wednesday are not covered by this planning from summer 2019. Therefore, a realization of Wacken Wednesday without additional costs for the visitor would have only been possible through reductions in the rest of the program and service.

 

However, since the additional day is rather meant to be a supplement, we have decided on an additional ticket.

THERE ARE BANDS PLAYING ON WEDNESDAY EVERY YEAR - WHAT ABOUT THEM?

Wacken Wednesday is meant as an additional offer and limited to the infield of the Wacken Open Air. This area has never been used on Wednesdays in the past.

 

All other stages will be played on Wednesday as usual, no band will play less or shorter because of Wacken Wednesday - but if you want to, you can get more than usual.

WHICH BANDS ARE ALSO PLAYING THAT DAY?

The program for the remaining stages on Wednesday is still being booked and finalized. Therefore, we can't make any statements at the moment.

 

WHY WAS THERE NO WACKEN WEDNESDAY BEFORE?

This was unfortunately not realizable until now. As organizers, we have to deal with the wishes, needs and rights of the local residents, communities and authorities and these are often diametrically opposed to those of a festival visitor.

 

In the last few years, however, together with you, we have been able to reduce more and more obstacles and fears. One result of these efforts is the permission to play on the main stages on Wednesday.

Will there be a Wacken Wednesday every year now?

No, this is a one-time thing for now. 

 

As with every innovation, we will look at it critically and evaluate all feedback from visitors, residents, authorities and bands. A decision about a possible repetition will only be made after that. Therefore we are currently planning Wacken Wednesday as a once in a lifetime event.


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